Should I expect waiting times?
The restrictions on the number of visitors for the individual areas and the marked traffic routes serve to comply with the necessary spacing rules. We try to minimise waiting times as far as possible. However, we cannot rule out the possibility of waiting times. In this case, we ask for your patience.
What hygiene measures are taken?
Disinfection dispensers are provided in the entrance area and in the toilet area for hand disinfection of our visitors. The cash desk is equipped with a Plexiglas protection. Staff members who come into direct contact with visitors wear mouth and nose coverings. The cleaning concept is so intensive that surfaces, door handles, handrails and lockers are cleaned several times a day.
Is the café open?
Yes, the café is open for our visitors and can be entered via a separate entrance. Both in the café and in the outdoor area, the tables are placed in such a way that the minimum distance is ensured. Entering and leaving the café is only permitted with mouth-nose protection, which may be removed at the table. Disinfected tables are marked by a green card and may be occupied.
Please understand that the number of seats as well as the range of food and drinks is limited.
Is the museum shop open?
Yes, the museum shop in the new entrance foyer is open during general opening hours. However, visitors will only reach it at the end of the tour through the exhibition.
Will there be guided tours of the exhibitions?
Yes, but only after booking by telephone or in writing and with a maximum number of persons of currently 12 or 18. This also applies to the public guided tours.